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Specialty Pharmacy

MedRx Infusion is a URAC-accredited specialty pharmacy in Inglewood, California. MedRx dispenses medications for chronic, complex and rare conditions, and helps patients obtain them, pay for them and use them safely.

What is a specialty pharmacy?

A specialty pharmacy dispenses and manages medications for chronic, complex or rare conditions, such as autoimmune diseases, cancer and genetic diseases. These medications may be taken by mouth, injected or infused, and many require special storage, careful handling and close monitoring.

A retail pharmacy fills the medications most people use. A specialty pharmacy has staff trained to handle specialty medications, ship them under the right conditions and help patients start and stay on therapy.

MedRx Infusion Clinical Pharmacy, in Inglewood, California, is both a specialty pharmacy and a home infusion pharmacy. It serves patients in 43 states, the District of Columbia and Puerto Rico.

Medications a specialty pharmacy handles

Specialty medications include biologics, immune globulin and other complex medications. MedRx Infusion dispenses them in each of these forms:

Some specialty medications are available only through a REMS program, a safety program the FDA requires. Soliris (eculizumab) and Jynarque (tolvaptan) are two; MedRx Infusion is certified to dispense both. The list below groups MedRx's specialty medications by specialty.

Conditions treated with specialty medications

The medications MedRx Infusion dispenses are FDA-approved for long-term and complex conditions, including:

  • Immune deficiency: primary humoral immunodeficiency, treated with immune globulin. See IVIG for primary immunodeficiency and SCIG at home.
  • Nerve and muscle conditions: chronic inflammatory demyelinating polyneuropathy (CIDP), multifocal motor neuropathy (MMN), generalized myasthenia gravis and multiple sclerosis. See IVIG for neuromuscular disorders.
  • Autoimmune and inflammatory conditions: rheumatoid arthritis, psoriatic arthritis, ankylosing spondylitis, systemic lupus erythematosus, Crohn's disease and ulcerative colitis. See biologic infusions at home.
  • Skin conditions: plaque psoriasis, atopic dermatitis (eczema), hidradenitis suppurativa and dermatomyositis. See IVIG for autoimmune skin diseases.
  • Asthma and allergy: severe asthma, chronic rhinosinusitis with nasal polyps and chronic spontaneous urticaria (long-lasting hives).
  • Blood and kidney conditions: iron deficiency anemia, paroxysmal nocturnal hemoglobinuria (PNH) and autosomal dominant polycystic kidney disease (ADPKD). See iron infusion at home.
  • Liver disease: chronic hepatitis B and hepatitis C.

Each medication is approved for its own conditions, and the prescriber determines which treatment is appropriate. MedRx also provides home infusion therapies such as IV antibiotics and parenteral nutrition (TPN).

How MedRx manages patient care

MedRx Infusion's care starts before the first dose and continues with each refill:

  • Insurance approvals

    MedRx's intake team verifies benefits, obtains any prior authorization the plan requires before treatment, and handles insurance transfers.

  • Cost assistance

    Where out-of-pocket costs are a barrier, MedRx helps patients find and apply for copay assistance, grants and other financial aid, including the manufacturer's support program where one exists.

  • Free delivery

    Once the plan approves the medication, MedRx delivers it at no charge to the patient's home or the prescriber's office. Next-day delivery is available, or a delivery date can be scheduled; timing varies by location.

  • Medication training

    MedRx teaches patients how to take or self-inject their medication and which side effects to watch for.

  • Nursing for infusions at home

    When the prescriber approves an infusion at home, MedRx can send a skilled, licensed nurse from an accredited nursing agency to administer it and monitor the patient throughout.

  • Refill reminders

    MedRx reminds patients when a refill is due, so therapy is not interrupted.

The pharmacist's role in specialty pharmacy

In a specialty pharmacy, the pharmacist is part of the patient's care team, not only the person who fills the prescription. At MedRx Infusion, clinical pharmacists:

  • Review each patient's medications and check for drug interactions.
  • Work with the prescriber on the treatment plan.
  • Counsel patients on how to use the medication and which side effects to report.
  • Follow each patient's therapy from one refill to the next.

A MedRx pharmacist is available 24 hours a day, 7 days a week, at (844) 671-2600.

How to choose a specialty pharmacy

Patients and prescribing offices usually weigh the same points:

  • Accreditation. Accreditation means an outside organization has checked how a pharmacy works against its standards. URAC accredits MedRx Infusion as a specialty pharmacy, and the Accreditation Commission for Health Care (ACHC) accredits MedRx for specialty pharmacy, infusion pharmacy and infusion nursing services. See MedRx's accreditations.
  • Licensure where the patient lives. MedRx Infusion is licensed in 43 states, the District of Columbia and Puerto Rico. See where MedRx delivers.
  • Access to the medication. Some medications are dispensed only by pharmacies certified in the medication's REMS program. MedRx Infusion is certified in the REMS programs for the medications it dispenses.
  • Help with coverage and cost. MedRx verifies benefits and obtains prior authorization before the first delivery, and helps patients apply for copay assistance.
  • Clinical support. A pharmacist available at any hour, training for self-injected medications and, for infusions at home, home infusion nursing by a nurse MedRx arranges.

Can anyone use a specialty pharmacy?

Yes, with a prescription. Any patient whose prescriber has prescribed a specialty medication can have it filled by a specialty pharmacy licensed where the patient lives. Whether the plan covers the medication at a given pharmacy depends on the plan, so MedRx checks coverage before the first delivery.

At MedRx Infusion, therapy starts with the prescriber: the office sends the prescription or a referral by phone or fax, with the referral form for the specialty. Patients can ask their prescriber to refer them, or share their contact details and MedRx's intake team will reach out to discuss care.

Key facts

Organization
MedRx Infusion Clinical Pharmacy
What we do
A home infusion pharmacy and specialty pharmacy, with infusion nurses who visit patients at home and a pharmacist on call 24 hours a day, 7 days a week.
Where
Pharmacy at 417 N Oak St, Inglewood, CA 90302. Licensed in 43 states, the District of Columbia and Puerto Rico. See every place we serve
Accreditation
URAC (Specialty Pharmacy) and ACHC (Accreditation Commission for Health Care).
Phone, 24 hours
(844) 671-2600
Fax
(844) 671-2601

Accurate as of

Questions about specialty pharmacy

01What is the difference between a pharmacy and a specialty pharmacy?

A retail pharmacy fills the medications most people use. A specialty pharmacy dispenses medications for chronic, complex or rare conditions, which often require special storage, careful handling and close monitoring. A specialty pharmacy also helps with insurance approvals, cost and training in how to use the medication.

02What medications does a specialty pharmacy handle?

Specialty pharmacies handle biologics, immune globulin and other medications for chronic, complex or rare conditions, taken by mouth, injected or infused. At MedRx, they include Humira, Enbrel, Dupixent, Remicade, Entyvio, Ocrevus, IVIG and SCIG, among others.

03How is a prescription filled at MedRx?

The prescriber sends the prescription or referral to MedRx by phone at (844) 671-2600 or by fax to (844) 671-2601. MedRx then verifies insurance, obtains any approvals the plan requires and schedules delivery.

04Can MedRx help with the cost of a medication?

Yes. MedRx helps patients find and apply for copay assistance, grants and other financial aid, and handles the approvals the plan requires.

05Is MedRx an accredited specialty pharmacy?

Yes. URAC accredits MedRx as a specialty pharmacy. MedRx is also accredited by the Accreditation Commission for Health Care (ACHC).

Medications we fill

Each medication has its own page: what it is approved for, how it is given, and how to start. See every medication we fill.

Send a referral

Intake handles benefits investigation, prior authorization and scheduling.

Send a referral

Phone

(844) 671-2600

Speak with an intake coordinator

Fax

(844) 671-2601

Send a completed referral form

Forms

Referral forms

Specialty-specific PDFs