Getting Started with MedRx
A prescriber has sent a prescription or referral to MedRx Infusion. This page explains what the intake team does next, what the patient should have ready, and how the first delivery and the first home infusion are arranged.
What happens after a prescription reaches MedRx
- Intake reviews the referral. An intake coordinator contacts the patient and the prescriber's office to confirm the prescription, the diagnosis and the contact details, and to collect what is still missing.
- Benefits are checked and prior authorization is requested. The intake team verifies the patient's coverage, explains what the plan covers and any out-of-pocket cost, and submits the prior authorization the plan requires with the documents from the prescriber's office. How insurance and prior authorization work at MedRx explains each step.
- A pharmacist reviews the prescription. A MedRx clinical pharmacist reviews the medication, checks for interactions and works with the prescriber on the plan of care.
- The medication and supplies are delivered. MedRx delivers the medication, the infusion supplies and any pump to the patient's door at no charge. Next-day delivery is available; timing varies by location. When the prescriber prefers, MedRx delivers to the prescriber's office instead.
- The first dose is arranged. For an infusion, a nurse MedRx arranges visits the patient at home. For a self-injected medication, the patient or a caregiver gives it after training. The prescriber decides where each dose is given.
- Support continues between doses. A MedRx pharmacist is on call 24 hours a day, 7 days a week, and the Patient Management Program follows the patient through therapy.
What to have ready
The intake coordinator's first call goes faster when the patient has these at hand:
- The insurance card, or the member and group numbers, for every plan the patient holds.
- The name and phone number of the prescriber's office.
- A list of the patient's current medications and allergies.
- The address where the medication should be delivered and where the infusion will be given, if they differ.
- Height and weight, which the prescriber's referral also records.
The prescriber's office sends the prescription, the latest visit note, lab results and the insurance details; How to refer a patient lists them.
Who is on the care team
Intake coordinators
Confirm the referral, check benefits, obtain prior authorization and keep the patient and the prescriber's office informed until therapy starts.
Clinical pharmacists
Review each prescription, check for interactions, help the prescriber build the plan of care and answer medication questions at any hour.
Infusion nurses
Nurses from accredited nursing agencies MedRx contracts with in each state give infusions at home, monitor the patient, care for the IV line and teach the patient or a caregiver.
Patient support
Answers questions about deliveries, supplies, scheduling and billing, and helps with copay assistance and financial aid applications.
Safety at home
Before home therapy starts, the care team confirms that the patient's condition and the home are suitable for it. During an infusion, the nurse checks vital signs, watches for a reaction and is prepared to manage one. Between visits, a MedRx pharmacist is available 24 hours a day for urgent medication questions. In an emergency, patients call 911.
The Patient Management Program
MedRx enrols patients on specialty medication therapy in its Patient Management Program at no cost. The program includes an initial assessment, a plan of care developed with the patient, the prescriber and the pharmacist, ongoing assessment of the therapy, drug utilization review, an adherence program, and education and consultation with a clinical pharmacist.
Participation is voluntary. A patient can opt out at any time by telling a member of the MedRx team, and can enrol or ask about the program by calling (844) 671-2600. Participation may be limited for a patient who does not respond to outreach calls, does not provide health updates or does not take the medication as prescribed.
How to reach MedRx
Patients and caregivers can call (844) 671-2600 at any hour; the same line reaches the on-call pharmacist. A prescriber's office sends a referral by phone, by fax or through Quick Referral.
- Fax: (844) 671-2601
Key facts
- Organization
- MedRx Infusion Clinical Pharmacy
- What we do
- A home infusion pharmacy and specialty pharmacy, with infusion nurses who visit patients at home and a pharmacist on call 24 hours a day, 7 days a week.
- Where
- Pharmacy at 417 N Oak St, Inglewood, CA 90302. Licensed in 44 states, the District of Columbia and Puerto Rico. See every place we serve
- Accreditation
- URAC (Specialty Pharmacy) and ACHC (Accreditation Commission for Health Care).
- Phone, 24 hours
- (844) 671-2600
- Fax
- (844) 671-2601
Accurate as of
Questions about getting started
01What happens while a prescription is "in process" at MedRx?
The intake team is confirming the prescription with the prescriber's office, checking the patient's benefits and, where the plan requires it, waiting for prior authorization. The medication is scheduled for delivery once the plan approves it. The intake coordinator keeps the patient informed, and (844) 671-2600 reaches the team at any hour.
02Can a prescription be sent to MedRx from another pharmacy or prescriber?
Yes. The prescriber's office sends a new prescription or referral to MedRx by fax, by phone or through Quick Referral. A patient who wants to move an existing therapy to MedRx asks the prescriber's office to send it, or calls MedRx, and the intake team contacts the office.
03What is an at-home infusion?
An at-home infusion is a medication given through a vein or under the skin at the patient's home instead of a hospital or infusion center. MedRx supplies the medication, the supplies and any pump, and arranges a nurse to give the infusion and monitor the patient when the prescriber orders home administration.
04How should a patient prepare for the first home infusion?
The nurse confirms the visit time in advance. The patient should have the delivered medication and supplies at hand, keep them stored as the delivery instructions say, and have a list of current medications and allergies and the prescriber's contact details ready. Any question about the medication itself goes to the MedRx pharmacist on call.
05Does MedRx supply the infusion pump?
Yes, when the medication is given by pump. MedRx delivers the pump and the infusion supplies with the medication, and the nurse teaches the patient or a caregiver how they are used.
Send a referral
Intake handles benefits investigation, prior authorization and scheduling.
Send a referralFax
(844) 671-2601
Send a completed referral form