Privacy Policy
MedRx Infusion Clinical Pharmacy
HIPAA Notice of Privacy Practices
Effective Date: April 21, 2025
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
I. Our Duties Under HIPAA
MedRx Infusion Clinical Pharmacy (referred to as “our” or “we”) is dedicated to maintaining the privacy of your medical information. In providing services to you, we will create and maintain records containing your identifiable medical information, referred to as protected health information (PHI). We may store, use, and disclose PHI in paper form or electronically.
The Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) restricts how your PHI may be used and disclosed. This Notice of Privacy Practices (“Notice”) provides important information about how we may use and disclose your PHI, your privacy rights under HIPAA, and our obligations concerning your PHI.
We are required by law to:
- Maintain the privacy of your PHI
Notify affected individuals in the event of an unsecured breach of PHI
Provide you with this Notice of our legal duties and privacy practices
Abide by the terms of the Notice currently in effect
We reserve the right to change the terms of this Notice. Any changes will apply to all PHI we maintain. We will post a copy of the current Notice on our website, and you may request a copy at any time.
II. Permitted Uses and Disclosures of Your PHI Without Your Authorization
HIPAA allows us to use and disclose your PHI without your authorization for the following purposes. Not every possible use or disclosure is listed.
Treatment
We may use and disclose your PHI to provide, coordinate, or manage your healthcare. This includes consulting with other healthcare providers and dispensing prescription medications.
Payment
We may use and disclose your PHI to bill and collect payment for services. This may include contacting your insurer, billing you directly, or seeking payment from responsible third parties.
Healthcare Operations
We may use and disclose PHI to operate our business, including quality assurance, business planning, legal services, and care coordination. We may also contact you with reminders or information about health-related services.
Family and Friends
Unless you object, we may disclose your PHI to family members or friends involved in your care or payment.
Required by Law
We will disclose PHI when required by federal, state, or local law.
Public Health
We may disclose PHI to public health authorities or agencies such as the FDA.
Health Oversight Activities
PHI may be disclosed for audits, investigations, inspections, licensure, or compliance monitoring.
Judicial and Administrative Proceedings
We may disclose PHI in response to court orders, subpoenas, or lawful processes, including special protections under 42 CFR Part 2 for substance use disorder records.
Law Enforcement
We may disclose limited PHI to law enforcement officials as permitted by law.
Serious Threats to Health or Safety
We may disclose PHI to prevent or lessen serious threats to health or safety.
Workers’ Compensation
We may disclose PHI for workers’ compensation or similar programs.
Coroners, Medical Examiners, and Funeral Directors
PHI may be disclosed to identify a deceased person or determine cause of death.
Organ or Tissue Donation
We may disclose PHI for organ or tissue donation and transplantation.
Research
PHI may be used or disclosed for research purposes in compliance with federal law.
Health Information Exchanges (HIEs)
We may share PHI electronically with other healthcare providers through HIEs.
Business Associates
We may share PHI with business associates who are legally required to protect it.
Limited or De-identified Data
We may use or disclose de-identified PHI for research, public health, or operations.
Abuse, Neglect, or Domestic Violence
PHI may be disclosed to authorized government agencies when abuse is suspected.
National Security
We may disclose PHI for military or national security activities.
Inmates
PHI of inmates or individuals in custody may be disclosed under certain circumstances.
Additional Restrictions on Reproductive Healthcare Information
HIPAA prohibits the use or disclosure of PHI to investigate, impose liability, or identify individuals for seeking or providing lawful reproductive healthcare. When required, we must obtain written attestations confirming PHI will not be used for prohibited purposes.
III. Uses and Disclosures Requiring Your Authorization
We will obtain written authorization for uses and disclosures not described above. Authorization is required for:
Most uses of psychotherapy notes
Marketing purposes
Sale of PHI
You may revoke authorization at any time by contacting us.
IV. Your Rights Regarding Your PHI
You have the right to:
Request confidential communications
Request restrictions on PHI use or disclosure
Access and obtain copies of your PHI
Request amendments to your PHI
Receive an accounting of disclosures
Obtain a paper copy of this Notice
File a complaint without retaliation
Requests must generally be submitted in writing, and reasonable fees may apply where permitted by law.
V. Contact Information
MedRx Infusion Clinical Pharmacy
Address: 417 N Oak St, Inglewood, CA 90302
Website: medrxinfusion.com
Phone: (844) 671-2600
Website Privacy Notice
Effective Date: October 21, 2026
This part is about our website only. The notice above explains how we protect your health information when we care for you.
What we collect through the website
- The referral form, if you send it. We get what you type: the patient’s name, date of birth, phone number and email; the physician’s name and phone number; how you would like us to contact you; the type of treatment; and the health insurance, if you choose one. We also note which page of the website you sent it from.
- Cookies and analytics, only if you say yes. See “Google Analytics, only if you say yes” below.
- Basic web records. Like any website, our web host, Vercel, receives your internet (IP) address and the pages you ask for, so it can show you the website and protect it from attacks. We do not use these records to find out who you are.
How we use what you send in the form
We use it only to contact you about the referral and about care at MedRx. Once you send it, it is health information. The notice above applies to it, including your rights to see it and to ask us to correct it.
Please do not send medical records through the form. Fax them to (844) 671-2601.
Who handles it
- Our intake team. They read what you send and contact you.
- Google. Google runs MedRx’s email and files. The form goes straight there, into MedRx’s account, under a business associate agreement. That is a contract that requires Google to protect health information the way HIPAA requires. Google does not use it for advertising.
- Others only as the notice above allows. For example, your doctor or your health plan, or when the law requires it.
What you type in the form never goes to Google Analytics, Google Ads or Vercel Web Analytics. We do not sell it.
Tracking across other websites
MedRx does not follow you across other websites. If you say yes to cookies, Google may collect information about your visits to our website and to other websites over time. Google explains this in the page linked under “Google Analytics, only if you say yes”. If you say no, no one does this on our website.
Do Not Track and Global Privacy Control
Some browsers can send a “Do Not Track” signal. Our website does not change what it does when it gets one. It does respect Global Privacy Control: if your browser sends that signal, Google Analytics stays off. Google Analytics also stays off until you say yes.
Google Analytics, only if you say yes
The first time you visit, the website asks if it may use cookies. If you say yes, Google Analytics runs and Google puts cookies in your browser. Cookies are small files that let a website recognize your browser when you come back.
Google Analytics then collects the pages you visit, the website that sent you here, the type of device and browser you use, your general location, and when you call us, download a referral form or send us a form (only that it was sent, never what is in it). We use this to see how people use the website and to make it better. Google Analytics is linked to our Google Ads account, so we can also see which of our ads lead to calls, downloads and sent forms.
We set up Google Analytics so that it:
- never gets what you type into a form;
- is not used to show you personalized ads;
- keeps detailed records for two months, and after that only totals.
Google explains how it uses this data in How Google uses information from sites or apps that use our services.
If you say no
Google Analytics does not run, and Google sets no cookies. The website works the same either way. If your browser sends a Global Privacy Control signal, we take that as a no.
Other measurement
We also use Vercel Web Analytics. It counts visits, clicks on links to our referral page, referral form downloads, and how many referral forms are sent, but not what is in them. Vercel Speed Insights checks how fast our pages load. They do not use cookies and do not identify you.
Change your choice
You can change your choice at any time, here or under “Cookie choices” at the bottom of each page.
See or correct what you sent
To see what you sent through the form, or to ask us to correct it, call us at (844) 671-2600 or write to us at the address below. We handle it like any other request about your health information, as the notice above explains.
Changes to this notice
If we change this part of the page in a way that matters, we will post the new version here with a new effective date.
Contact us
MedRx Infusion Clinical Pharmacy
417 N Oak St, Inglewood, CA 90302
Phone: (844) 671-2600
Send a referral
Intake handles benefits investigation, prior authorization and scheduling.
Send a referralFax
(844) 671-2601
Send a completed referral form