Frequently Asked Questions

Which states does MedRx Infusion serve?

MedRx Infusion is licensed in 43 states, the District of Columbia and Puerto Rico: Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, the District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Maine, Maryland, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Utah, Vermont, Virginia, Washington, Wisconsin and Wyoming. We deliver medications and supplies to patients in all of these places, and we can send a skilled nurse from an accredited nursing agency to give infusions and other care. We do not serve other states or territories at this time. To check whether MedRx can help a particular patient, call (844) 671-2600.

Which therapies and services does MedRx Infusion provide?

We offer a wide range of infusion therapies, specialty medications, compounding pharmacy services, medication management, financial assistance navigation, and ongoing coordination between patients, physicians, and skilled IV nurses. Our care model supports therapy initiation to completion at home or alternate care sites.

How can patients receive their medications from MedRx Infusion?

After prior authorization approval, delivery is free and next-day delivery is available, though delivery times can vary by location. We also offer scheduled deliveries and can coordinate in-office infusion delivery for providers who prefer treating patients onsite or patients who prefer this service.

How does MedRx Infusion support healthcare providers?

We streamline providers’ intake processes, handling insurance verification, prior authorizations, and delivery logistics. Our team also manages the transfer of prescriptions if insurers require another pharmacy, reducing administrative burdens and ensuring timely patient access.

Do you assist with insurance and financial aspects for specialty medications?

Yes, we help patients navigate insurance approvals, including securing prior authorizations and exploring copay assistance or foundation programs to help minimize out-of-pocket costs for specialty therapies.

What steps should I take if my insurance requires medication from another pharmacy?

If your insurance mandates that your medication be filled elsewhere, MedRx Infusion will obtain prior authorization and coordinate the transfer to the required provider, so patients do not have to handle the process themselves.

Is there a pharmacist available if I have clinical or medication questions after hours?

Absolutely. MedRx Infusion offers 24/7 on-call pharmacist support, so patients can reach out anytime if they need medication guidance or have urgent clinical questions.

What makes MedRx Infusion different from other specialty and infusion pharmacies?

MedRx Infusion is known for its patient-centric approach, fast and reliable medication delivery, individualized care plans, support for both patients and providers, and a proven track record of clinical excellence. All services are certified by the Accreditation Commission for Health Care (ACHC) for quality assurance.